united airlines

United Airlines is in the news again for all the wrong reasons.

On Sunday, mother Julie Schwietert Collazo posted on Twitter that a United Airlines flight attendant told her 7-year-old daughter that she couldn’t lay down to sleep during their six-hour flight from New York to Portland, despite the fact she had an entire row of seats to herself.

Collazo expanded on the situation to Inc.com:

[Collazo] was flying from New York to Portland, Oregon with her husband and three kids. They’re aged 2, 3 and 7.

The United gate agent had been kind enough to move four of her party to row 12, even though they’d booked the infamous Basic Economy fares, which would have put them in row 35.

Still, her husband was left in row 35.

But then a woman got up from row 12 to sit elsewhere. So her husband thought he might now move up to sit with the rest of the family.

This didn’t sit well with a United flight attendant.

“She said he wasn’t allowed to sit there because people had paid good money for those seats,” Collazo told me of the flight attendant. A sum of $150 was mentioned.

Even after the woman who’d gotten up from row 12 contested that she “didn’t pay $150 extra for that seat,” the flight attendant refused to let Collazo’s daughter comfortably sleep. The attendant even doubled-down by saying that Collazo’s family shouldn’t have put any luggage in the overhead bins, either, as they’d only paid Basic Economy.


This couldn’t come at a worse time for United Airlines. Between dragging Dr. David Dao off a plane earlier this year to charging a returning soldier $200 for his bag, they’re really not making a case as to why anyone should give them business.

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